Terms and Conditions

By placing an order with Golf Motive, you agree to the following terms and conditions. We have made them as clear as possible so you know exactly what to expect.

Email: support@golfmotive.com

1. Applicability
   These terms and conditions apply to all products and services offered by Golf Motive. By making a purchase through our webshop, you agree to these terms.
2. Prices
   All prices on our website are inclusive of VAT and listed in euros, unless otherwise stated. Shipping costs will be displayed separately at checkout and may vary by country.
3. Payment
   Payment can be made securely via various payment methods, such as iDEAL, Bancontact, credit card, Apple Pay, PayPal, Klarna (pay later), and more. Your order will only be processed once payment has been successfully completed.
4. Shipping and Delivery
   Orders within the Netherlands are typically shipped within 1-2 business days via DHL. Delivery times for shipments outside the EU may take up to 5 business days, depending on the shipping service and country.
   Once your order is shipped, you will receive a tracking number so you can follow the shipment.
   Golf Motive cannot be held responsible for delays caused by shipping carriers or customs authorities.
5. Returns
   You have 100 days to return products, starting from the date of your order. The product must be unused and in its original condition, but it does not need to be in the original packaging.
   Return shipping costs are at your expense.
   

   Return Conditions
   To qualify for a return:

   • The product must be unused
   • A valid reason for the return must be provided
   • Returns based solely on quality expectations are not considered a product issue
   • Returns caused by customer-related issues are not considered a product issue and may not qualify for a refund or replacement
   
   
6. Refunds
   Golf Motive does not process refunds back to the original payment method. Approved refunds will only be issued in the form of a Golf Motive gift card with the same value as the original purchase amount.
   Gift cards issued as part of a refund are non transferable and may only be used for future purchases on our store.
   Refund requests are subject to our return conditions and approval process.
7. Warranty
   We offer a 1-year warranty on all our products, but this only applies with normal use.
   The warranty does not cover damage caused by improper use, wear and tear from daily use, or modifications to the product.
   For example, the warranty does not cover wear on the ground spike of the products.
8. Failed Delivery Policy
   Any failed delivery due to customer related issues will not be eligible for a refund.
   

   Examples include, but are not limited to:

   • Cannot locate address
   • Recipient not available
   • Incorrect or incomplete recipient details
   • Recipient denied or did not accept the package
   • Customer did not respond to our communication (e.g., email) in a timely manner
     
   Golf Motive will not be held liable for any orders that are discarded, returned, or lost due to failed delivery under these circumstances.
9. Liability
   Golf Motive is not liable for damage or injury caused by improper use of our products. It is important to follow our instructions and guidelines.
10. Complaints
    If you have a complaint about a product or our service, please contact us at support@golfmotive.com. We aim to resolve every complaint quickly and to your satisfaction.
11. Intellectual Property
    All content on this website, including text, images, and designs, is the property of Golf Motive and may not be used without our permission.
12. Changes
    Golf Motive reserves the right to change these terms and conditions at any time. The most current version of the terms is always available on this page.